FAQ's

FREQUENTLY ASKED QUESTIONS

1. How do I get a Login and Password?

You can create an account right on the store. Please note, you must know the access code to create an account.This access code is only available to Boeing Employees.

2. How long will it take for my order to arrive after I make payment?

Once your order has been placed and you have an order #, it will be picked, decorated, and shipped to the respective address you have chosen in checkout. It is best to allow two weeks from order date to when you will have the goods.

3.How do you ship my orders?

Orders are delivered via couriers such as UPS, Canada Post, etc.

4. How will I know that you have received my order? Will I receive a receipt or notification by email?

Once you have placed your order, an order confirmation will be sent to the address specified under ‘My Account Details’.

5. How do I cancel or change my order?

If you need to cancel or change your order, please email stores@merchglobal.com and request a cancellation or change. If your order has already been processed then your order may not be able to be changed.

6. What is the refund policy and who do I contact regarding refunds?

As goods are decorated to order, we do not allow returns.

If an item is received that has a manufacturer defect or is damaged, email stores@merchglobal.com for further information. Photos of damaged or defective item are required to deem next steps.